1. Measures to support accessibility

Transit & Flow uses a combination of design standards, development practices, and content reviews to support an accessible experience across our website and online tools.

• Semantic HTML with descriptive headings and ARIA landmarks where appropriate
• Alternative text for meaningful images and icons
• Keyboard navigable menus, links, and controls with visible focus states
• Color contrast that targets WCAG 2.2 AA ratios
• Clear form labels, instructions, and error messaging
• Regular reviews when new content, features, or forms are added

2. Conformance status

Target standard: WCAG 2.2 Level AA

Current status: Partially conformant

Most primary content and navigation have been designed with WCAG 2.2 Level AA in mind. Some third party tools or older content may not yet meet the full criteria. Accessibility improvements are ongoing as we update layouts, forms, and service integrations.

3. Compatibility with browsers and assistive technology

The Transit & Flow website is tested with current versions of major desktop and mobile browsers. The site is designed to support keyboard only navigation and common screen readers. Older browsers or unsupported assistive technologies may not provide the best experience.

4. Technical specifications

Our website is built primarily with HTML, WAI ARIA, CSS, and JavaScript. These technologies support modern accessibility guidelines and allow us to deliver a responsive experience across devices.

Some integrated tools such as online booking, payment systems, or maps are provided by third party vendors. Those platforms maintain their own accessibility standards and may have different behaviors from the core Transit & Flow site.

5. Limitations and alternatives

While we work to maintain an accessible experience, the following areas may present limitations. We monitor these frequently and provide alternatives whenever possible.

• Third party booking pages. If you encounter an accessibility barrier while using Jobber or another scheduling tool, call (614) 333 8092 so we can schedule service directly by phone.
• Embedded maps. Maps may be more difficult for keyboard only or screen reader users. Our address and phone number are always listed in text as an alternative.
• Legacy PDFs and downloads. Documents created before a full accessibility review may not yet be completely accessible. Alternative formats can be provided by request.

6. Feedback and assistance

We welcome feedback about accessibility on the Transit & Flow website or in any of our digital tools. If you experience a barrier or need information in a different format, contact us using one of the options below.

Phone: (614) 333 8092 (Relay users dial 711)

Email: support@goQTF.com

Mail:
Transit & Flow
875 N High St, Suite 414
Columbus, OH 43215

Include the page URL, a brief description of the issue, and your preferred contact method. Our team reviews each request and responds as quickly as possible.

7. Assessment approach

Transit & Flow uses several approaches to review and improve accessibility.

• Self evaluation using automated scanning tools and manual testing
• Keyboard navigation checks, color contrast checks, and heading structure validation
• Accessibility considerations during new content updates and platform enhancements
• Vendor review and questions for high impact embedded technology

8. Ongoing improvements

Accessibility is part of our long term digital roadmap for customers in Columbus and Central Ohio. Active improvement efforts include:

• Expanding support for captions and transcripts for multimedia content
• Increasing testing coverage across assistive technologies and devices
• Refining skip links, focus order, alerts, and form guidance as interfaces evolve

9. Formal complaints

If an accessibility request is not resolved to your satisfaction, email support@goQTF.com with “Accessibility” in the subject line or write to the mailing address listed above. Please describe the issue and any steps you have taken so we can investigate and respond.

10. Legal and standards

This statement is guided by the Web Content Accessibility Guidelines (WCAG) 2.2 and applicable United States accessibility laws, including the Americans with Disabilities Act. Transit & Flow aims for meaningful and practical conformance while balancing safety, security, and technical feasibility.

11. Statement date

Last updated: November 23, 2025

This accessibility statement is reviewed at least annually and whenever significant changes are made to the Transit & Flow website or digital systems.