Effective Date: January 1, 2026    Last Updated: April 20, 2026

Transit & Flow (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, contact us, or use our plumbing, HVAC, and home service offerings.

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you request service, submit a form, call our office, or opt in to SMS communications. This may include: name, mailing address, email, and phone number; property address where service will be performed; service details and scheduling preferences; payment information (processed through secure third-party payment processors — we do not store full card numbers); and communications you send us.

Information Collected Automatically

When you visit our website, we automatically collect technical information through cookies, analytics, and server logs, including: IP address, browser type, operating system, device identifiers, pages viewed, time spent, click behavior, referring URL, search terms, and city/ZIP-level geolocation data.

2. How We Use Your Information

• Schedule, dispatch, perform, and invoice for the services you request
• Send appointment reminders, service updates, and follow-up communications
• Respond to questions, complaints, and support requests
• Process payments and maintain accurate service records
• Send promotional offers and newsletters (with your consent — you can opt out anytime)
• Improve our website, marketing, and service delivery
• Detect and prevent fraud, abuse, or unauthorized access
• Comply with legal obligations, court orders, and regulatory requirements

3. SMS / Text Message Communications

If you opt in to receive text messages from Transit & Flow, you consent to receive transactional and promotional SMS messages at the phone number you provide. Message frequency varies. Message and data rates may apply. You may reply STOP to cancel messaging or HELP for help at any time. Consent to SMS messaging is not a condition of purchasing any product or service. We do not sell or share your mobile phone number with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

• Service providers: Trusted vendors who assist with operations (scheduling software, payment processing, CRM, email/SMS delivery, analytics). These providers are contractually required to protect your information.
• Legal compliance: When required by law, subpoena, court order, or government request, or to protect the rights, property, or safety of Transit & Flow, our customers, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
• With your consent: Any other sharing requires your explicit permission.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience, analyze traffic, and deliver relevant advertising. You can control cookies through your browser settings. Disabling cookies may limit certain site functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods range from 3 to 7 years depending on the data category. Service records are retained for warranty and regulatory purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No system is 100% secure, and we cannot guarantee absolute security of data transmitted over the Internet.

8. Your Rights & Choices

Depending on your state of residence, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; opt out of marketing communications at any time; opt out of the sale or sharing of personal information (we do not sell personal information); and designate an authorized agent to make requests on your behalf.

To exercise any of these rights, contact us using the information below. We will verify your identity before responding and will respond within the timeframe required by applicable law.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Transit & Flow
875 N. High Street STE. 414
Columbus, OH 43215
Phone: (614) 333-8092
Email: service@goqtf.com

For related policies, see our Terms of Use and SMS Opt-in Form.