Transit & Flow, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data. By using goQTF.com, contacting us, or requesting our services, you agree to the practices described in this policy.

Information We Collect

We collect both personal and non-personal information in the following ways:

Information You Provide Directly
When you submit a form, request service, schedule an appointment, or communicate with us, we may collect:

• Name
• Email address
• Phone number
• Service address
• Details about your plumbing, drain, or sewer service request
• Any additional information you choose to provide

Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent on the site
• Referring websites
• Cookie data

This information helps us understand how visitors use our website and allows us to improve performance and usability.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to service requests or inquiries
• Scheduling plumbing, drain cleaning, sewer, or emergency services
• Providing customer support
• Sending appointment confirmations, reminders, and follow-up messages
• Providing service-related updates and important notices
• Improving website performance and user experience
• Sending promotional emails or SMS messages if you have opted in
• Internal analytics and business operations

We do not use your information for purposes unrelated to our services unless we receive your explicit consent.

SMS Communications – Terms & Conditions

If you provide your mobile number, you may receive SMS messages related to:

• Appointment confirmations and reminders
• Technician arrival notifications
• Service follow-ups
• Occasional promotions or special offers

You may opt out at any time by replying STOP. After opting out, you will receive one final message confirming your request. For assistance, reply HELP or contact us directly.

Message frequency may vary. Message and data rates may apply.

We do not sell, rent, or share your SMS opt-in data or mobile number with third parties for marketing purposes. Sharing may occur only with service providers or systems directly involved in fulfilling customer service or operational needs.

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information, including:

• Secure servers
• Routine malware and vulnerability scanning
• Restricted access to personal data by authorized personnel only

While we strive to protect your information, no method of transmission over the internet is completely secure.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Improve site functionality and speed
• Analyze traffic and usage patterns
• Support advertising and remarketing efforts

You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

Third-Party Services

We may use trusted third-party providers to support our operations, including:

• Website hosting providers
• Analytics tools (such as Google Analytics)
• Advertising platforms
• Scheduling, dispatch, or CRM systems
• Customer communication tools

These providers may access personal information only as necessary to perform their services and are required to keep it confidential.

We do not sell or trade your personal information to outside parties.

Third-Party Links

Our website may contain links to third-party websites. These sites have independent privacy policies, and we are not responsible for their content or practices.

California Online Privacy Protection Act (CalOPPA) Compliance

In accordance with CalOPPA:

• Users may visit our website anonymously
• This privacy policy is accessible from our website
• We will update this policy as needed, and the “Last Updated” date will reflect changes
• Users may request to review, update, or delete their personal information

Do Not Track Signals

We honor Do Not Track (DNT) signals and do not track users or use cookies or advertising when a DNT browser mechanism is enabled.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

Your Choices and Rights

You may:

• Request access to your personal information
• Request corrections or updates
• Request deletion of your information
• Opt out of promotional emails or SMS communications

Requests can be made using the contact information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Transit & Flow, LLC
875 N High St Suite 414
Columbus, OH 43215
Phone: (614) 333-8092
Email: support@goQTF.com
Website: https://goQTF.com