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Refunds
This Refunds Policy explains when and how Q Transit & Flow (“QTF,” “we,” “us”) issues refunds. It complements our Terms of Service and Guarantee & Warranty. Nothing here limits any rights you may have under applicable law.
1) Overview
- We use flat-rate pricing whenever practical and confirm scope before work begins.
- Trip/diagnostic fees cover technician dispatch and evaluation.
- Special orders/custom items may require deposits and are often non-refundable once ordered.
2) Refund Eligibility
- Work not performed: If you prepaid and we did not perform the service, we will refund the prepaid amount minus any non-refundable special orders already placed.
- Work partially performed: We bill for completed labor/materials to date; any unused prepaid balance may be refunded.
- Quality concerns: Please contact us promptly. We’ll evaluate under our workmanship warranty and first provide a remedy (repair or re-perform). Refunds may be considered if we cannot reasonably resolve the issue.
- Customer-supplied parts: We cannot refund time/materials used to install parts we did not supply if those parts fail or are incompatible.
3) Trip & Diagnostic Fees
- Non-refundable once the technician is en route or arrives.
- When noted on your estimate, a portion of the diagnostic may be applied to approved repairs.
4) Special Orders & Custom Work
- Custom/special-order items (e.g., unique fixtures, made-to-order parts) may require a deposit.
- Once ordered from suppliers, these items are typically non-returnable; deposits are non-refundable.
- If a supplier accepts a return, any restocking fee and shipping will be deducted from the refund.
5) Price Adjustments & Promotions
- Estimates are valid for the period stated on the estimate.
- Promotions/discounts must be applied at booking/approval and generally cannot be retroactively applied.
6) Refund Method & Timeline
- Refunds are issued to the original payment method whenever possible.
- Once approved, refunds typically process within 5–10 business days (processor/bank timelines vary).
- We’ll email a confirmation when your refund is issued.
7) Common Scenarios (Examples)
| Scenario | Refundable? | Notes |
|---|---|---|
| Prepaid job, canceled before dispatch; no special orders | Yes | Full refund |
| Prepaid job, canceled after dispatch/arrival | Partial | Trip/diagnostic fee retained; remainder refunded |
| Custom fixture ordered, then canceled | Usually No | Deposit is non-refundable once ordered; restocking if accepted |
| Quality concern within workmanship warranty | Remedy First | We repair/re-perform; refund considered if unresolved |
| Customer-supplied part fails | No | Labor already performed is billable; we’ll quote replacement options |
8) How to Request a Refund
Email support@goQTF.com with:
- Full name, service address, and best contact number
- Appointment date and invoice/estimate number (if available)
- Reason for your request and any relevant photos/notes
We’ll review and respond with next steps. For urgent issues, call (614) 333-8092.
9) Related Policies
10) Contact
Q Transit & Flow (QTF)
2606 Hilliard Rome Rd Unit #V200
Hilliard, OH 43026-9468
Phone: (614) 333-8092
Email: support@goQTF.com
Website: www.goQTF.com
This Refunds Policy applies to plumbing, drain, and sewer services within our service area. It does not override your statutory rights.
Additional Policies:
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