Effective Date: July 1, 2026

This Refunds Policy explains when and how Transit & Flow (“Transit & Flow, LLC.,” “we,” “us”) issues refunds. It complements our Terms of Service and Guarantee & Warranty. Nothing here limits any rights you may have under applicable law.

1. Overview

We use flat-rate pricing whenever practical and confirm scope before work begins. Trip/diagnostic fees cover technician dispatch and evaluation. Special orders/custom items may require deposits and are often non-refundable once ordered.

All pricing, fees, deposit requirements, and refund conditions are disclosed on your estimate or at booking. By approving an estimate or scheduling service, you acknowledge and accept the terms of this Refunds Policy.

2. Refund Eligibility

Work not performed: If you prepaid and we did not perform the service, we will refund the prepaid amount minus any non-refundable special orders already placed.

Work partially performed: We bill for completed labor/materials to date; any unused prepaid balance may be refunded.

Quality concerns: Please contact us promptly. We’ll evaluate under our workmanship warranty and first provide a remedy (repair or re-perform). Refunds may be considered if we cannot reasonably resolve the issue.

Customer-supplied parts: We cannot refund time/materials used to install parts we did not supply if those parts fail or are incompatible.

Completed work as authorized: Work that has been completed in accordance with the scope you approved is not eligible for a refund. Approval of an estimate, signature on a work order, or verbal/electronic authorization at the point of service constitutes final acceptance of the scope, materials, and price. Dissatisfaction with a price you previously approved, a change of mind after completion, or a decision to obtain a lower quote elsewhere does not constitute grounds for a refund.

Refunds are limited to amounts actually paid. In no event will a refund exceed the total amount paid to Transit & Flow for the specific work at issue. Refunds do not include interest, and to the maximum extent permitted by law, Transit & Flow is not liable for incidental, consequential, or indirect costs (such as lost time, lodging, lost wages, or damage claims handled under separate insurance processes).

3. Trip & Diagnostic Fees

Non-refundable once the technician is en route or arrives. When noted on your estimate, a portion of the diagnostic may be applied to approved repairs.

Trip and diagnostic fees remain fully earned and non-refundable in each of the following situations: (a) you decline the recommended repair after diagnosis; (b) the reported issue cannot be located, reproduced, or verified at the time of the visit; (c) access to the work area is denied, unavailable, or unsafe upon arrival; (d) no adult (18+) authorized to approve work is present at the scheduled time; or (e) the issue is determined to fall outside our service scope. After-hours, emergency, and priority dispatch fees are earned upon dispatch and are non-refundable under all circumstances.

4. Special Orders & Custom Work

Custom/special-order items (e.g., unique fixtures, made-to-order parts) may require a deposit. Once ordered from suppliers, these items are typically non-returnable; deposits are non-refundable. If a supplier accepts a return, any restocking fee and shipping will be deducted from the refund.

Deposits on special orders and project work serve as liquidated damages reflecting a reasonable estimate of our procurement, administrative, scheduling, and opportunity costs, and are not a penalty. Where a supplier accepts a return, a Transit & Flow administrative handling fee of up to 15% may also be deducted in addition to supplier restocking and freight charges. Equipment and materials that have been delivered to the job site, unboxed, modified, cut, or installed are not returnable or refundable under any circumstances.

5. Price Adjustments & Promotions

Estimates are valid for the period stated on the estimate. Promotions/discounts must be applied at booking/approval and generally cannot be retroactively applied.

Promotional pricing, coupons, and discounts have no cash value, cannot be combined unless expressly stated, and are void where prohibited. If a refund is issued on a discounted invoice, the refund is calculated on the discounted amount actually paid, and any promotional value is forfeited. Price-match or competitor-quote claims must be presented in writing before work is approved and are honored solely at our discretion.

6. Refund Method & Timeline

Refunds are issued to the original payment method whenever possible. Once approved, refunds typically process within 5–10 business days (processor/bank timelines vary). We’ll email a confirmation when your refund is issued.

Cash payments may be refunded by company check. Refunds on financed purchases are issued directly to the financing lender and applied to your loan balance, not to you personally. Refunds on invoices paid by an insurer, warranty company, or other third party are issued to that payer. Third-party costs already incurred on your behalf, including permit fees once filed, inspection fees, disposal fees, and non-recoverable payment processing fees, are deducted from any approved refund.

7. Common Scenarios (Examples)

8. Cancellations, Rescheduling & No-Shows

Appointments may be canceled or rescheduled at no charge with at least 24 hours’ notice. Cancellations with less than 24 hours’ notice, cancellations after the technician has been dispatched, customer no-shows, and inability to access the property at the scheduled time may result in a cancellation fee up to the applicable trip/diagnostic fee, which is non-refundable. Multi-day or project work canceled mid-project is billed for all labor performed, materials procured, subcontractor commitments, and demobilization costs incurred through the cancellation date, with only the remaining unearned prepaid balance, if any, eligible for refund.

9. Scope Authorization & Billing Disputes

All work is performed under an approved scope. Change orders, additions, and upgrades approved verbally, electronically, or in writing during the job are binding and billable. Claimed billing errors must be reported in writing within 10 days of the invoice date; undisputed portions of an invoice remain due and payable during any review. Failure to raise a billing dispute within this window constitutes acceptance of the invoice as issued.

10. Workmanship Warranty: Remedy-First Framework

Repair or re-performance of the affected work is your exclusive remedy for workmanship concerns, to the maximum extent permitted by law. Transit & Flow must be notified of any workmanship concern within the applicable warranty period and must be given a reasonable opportunity to inspect and cure, including no fewer than two corrective attempts where reasonably warranted, before any refund will be considered. Refund eligibility is forfeited if: (a) access for inspection or cure is refused, delayed, or made impractical; (b) the work is altered, disturbed, or repaired by you or any third party without our prior written authorization; (c) the concern arises from misuse, neglect, abuse, freezing, accidents, alterations, or events beyond our control; or (d) the underlying issue results from a pre-existing condition, concealed defect, or system deficiency disclosed at or before the time of service. Any refund issued under this section is limited to the invoiced value of the specific defective work, not the entire invoice or project.

11. Exclusions

The following are not eligible for refunds under any circumstances: (a) code-required upgrades, corrections, or additional work mandated by an inspector or authority having jurisdiction; (b) conditions discovered during work that expand scope, where the expanded scope was declined; (c) drain and sewer clearing services where recurrence occurs and a recommended camera inspection, repair, or replacement was declined at the time of service; (d) cosmetic matters not affecting function, including finish variations, patch-and-paint, and drywall texture matching unless expressly included in the approved scope; (e) normal wear items and consumables; (f) damage or failure caused by water quality, sediment, scale, corrosion, or utility conditions; (g) work performed accurately per customer-provided specifications, measurements, or selections that later prove unsuitable; and (h) delays or interruptions caused by weather, supplier availability, permitting timelines, or other events beyond our reasonable control.

12. Equipment & Manufacturer Warranties

Equipment, fixtures, and parts we supply are covered by their respective manufacturer warranties, which are administered by the manufacturer under the manufacturer’s terms. Transit & Flow provides labor coverage only as stated in our Guarantee & Warranty. Equipment failures within a manufacturer warranty period are resolved through repair or manufacturer-authorized replacement, not cash refunds. Where a manufacturer issues a credit or replacement, associated labor for removal and reinstallation may be billable unless covered by an active Transit & Flow labor warranty or care plan.

13. Memberships & Care Plans

Care plan and membership fees are refundable within 30 days of initial purchase only if no plan benefit (including any discount, priority scheduling, or included visit) has been used. After 30 days, or after any benefit has been used, membership fees are non-refundable. Recurring memberships may be canceled at any time with cancellation effective at the end of the current billing period; no pro-rated refunds are issued for partial periods. The retail value of any benefits used will be deducted from any approved membership refund.

14. Refund Requests: Deadline & Documentation

Refund requests must be submitted in writing within 30 days of the invoice date. Requests must include the information listed in Section 17 and reasonable supporting documentation. Transit & Flow reserves the right to inspect the work, the property, and any allegedly defective materials before making a refund determination, and to decline any request where inspection is refused. Requests submitted after the 30-day window, or without reasonable cooperation in our review, may be declined.

15. Chargebacks & Payment Disputes

We ask that you contact us before initiating a chargeback or payment dispute; most concerns are resolved directly and faster. Initiating a chargeback suspends any pending internal refund review until the dispute is resolved through the card network or payment processor. Transit & Flow will contest chargebacks on completed, authorized work with signed estimates, approvals, photos, and service records, and reserves all rights to recover amounts owed for services rendered, including through collections, where a dispute is resolved in our favor.

16. Goodwill Adjustments, Setoff & General Terms

Any refund, credit, or discount issued outside the strict terms of this policy is a discretionary, one-time goodwill gesture, is not an admission of fault or defect, and does not create precedent or entitlement to future adjustments. Goodwill resolutions may be conditioned on a signed settlement and release. Any approved refund will first be offset against any outstanding balance owed to Transit & Flow on any account. All refund determinations are made by authorized management; field technicians and call center personnel are not authorized to promise refunds. This policy may be updated from time to time; the version in effect on your service date governs. If any provision of this policy is found unenforceable, the remaining provisions remain in full effect. This policy is governed by the laws of the State of Ohio.

17. How to Request a Refund

Email support@goQTF.com with:

• Full name, service address, and best contact number
• Appointment date and invoice/estimate number (if available)
• Reason for your request and any relevant photos/notes

We’ll review and respond with next steps. For urgent issues, call (614) 333-8092.

18. Your Cancellation Rights

If your purchase qualifies as a home solicitation sale under Ohio law or the FTC Cooling-Off Rule, you have the right to cancel the transaction within three business days as described in the Notice of Cancellation provided with your contract, unless you have waived that right in writing to obtain emergency services. Nothing in this policy limits, waives, or modifies any non-waivable right you hold under the Ohio Consumer Sales Practices Act or other applicable law.

19. Related Policies

• Terms of Service
• QTF Guarantee & Warranty
• Privacy Policy
• QTF Pro Care Plan

20. Contact

Transit & Flow, LLC.
875 N. High St. Ste. 414
Columbus, OH 43215
Phone: (614) 333-8092
Email: service@goQTF.com
Website: https://transitflowplumbing.com

This Refunds Policy applies to plumbing, drain, and sewer services within our service area. It does not override your statutory rights.